Privacy Policy

1. Who We Are

Knowillence Private Limited ("Knowillence", "we", "our", or "us") operates the website at knowillence.com. We are an operational management consulting firm headquartered in India. If you have questions about this policy, contact us at sales@knowillence.com.

2. Information We Collect

Information you provide directly

When you submit an enquiry or contact form on our website, we collect the following information:

• Full name
• Business email address
• Phone number
• Country / region
• Organisation name and role (if provided)
• The message or details you share with us

Information collected automatically

When you visit our website, we automatically collect certain technical information through Google Analytics, including:

• IP address (anonymised)
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on each page
• Referring URL and geographic location (country / city level)
• Session duration and user behaviour patterns

This data is collected via cookies and similar tracking technologies. See Section 5 (Cookies & Google Analytics) for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule discovery conversations
• Provide information about our services that may be relevant to you
• Improve our website content and user experience
• Understand how visitors find and navigate our website
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — when you submit a contact form, you consent to us contacting you in response.
• Legitimate interests — for analytics to understand website performance and improve our services.
• Legal obligation — where applicable under Indian law and other relevant regulations.

5. Cookies & Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies — small text files stored on your device — to help us analyse how visitors use our site.

The information generated by these cookies (including your anonymised IP address) is transmitted to and stored by Google on servers that may be located outside your country. Google uses this information to evaluate website activity and compile reports for us.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

We use the following cookie types:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — used by Google Analytics to measure traffic and behaviour on our site.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Google LLC — for analytics purposes as described above. Google's privacy policy is available at policies.google.com/privacy.
• Service providers — trusted third parties who assist in operating our website or conducting our business, bound by confidentiality obligations.
• Legal authorities — where required by law or to protect our legal rights.

7. Data Retention

We retain enquiry and contact form data for up to 3 years from the date of submission, or for as long as necessary to manage our business relationship with you. Analytics data is retained in accordance with Google's standard retention policies.

You may request deletion of your personal data at any time by contacting us at sales@knowillence.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please email us at sales@knowillence.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Knowillence Private Limited
Email: sales@knowillence.com